What does it mean to practice compassionate real estate? We’ll take a peek into a recent Team Panella meeting to share with you the definition we’ve been working on:
- Constant Communication
- Consistent Service
Ever since, we have been re-writing our systems and finding clarity in our business. When Jess, our Director of Operations, first brought these two topics to our meetings, she had stories to go with each:
“When I think about Constant Communication, I think about when I bought my first house (in February 2016). I was able to walk in every day and have moment to moment updates because I was here– but why should it be different for our clients? As soon as we have news, we want to share it. This means we are calling our clients before they have questions– being ahead of the game is the best and only way to communicate in this business.”
And when she brought up consistent service, she showed an image everyone is familiar with.
“I don’t even have to tell you what this is,” We all laugh, because almost everyone in our meeting has a cup with the same logo on it. “Scott and I were at a conference in Austin recently, and all of the food trucks around the building had meat on every single dish. I’m a vegetarian, so I had to go on a hunt to find something to eat, and I knew if I could just get to a Starbucks, they would have what I needed. That’s what I want Team Panella to be– I want everyone to know that when they come to us, we’ll have exactly what they need.”
These are our guideposts– to be available, and to provide consistent service will allow us to service our clients to the very best of our abilities.